The next behaviour in the 5 Behaviours is Conflict. Conflict is often considered to be negative, and a hindrance to sales and leadership performance. However, conflict can be a positive thing, when approached correctly through effective Learning & Development.
Conflict in an environment built on trust can lead to a healthy sense of competition, drive and accountability. It’s good for sales professionals to rise to a challenge, and constantly strive to better themselves, their team and hit their targets. Without conflict, there can be an avoidance of problems, lack of positive confrontation of issues and a real lack of transparency, which inevitably leads to confusion.
Find out more about Conflict below and how it can be approached through L&D.